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Technical Support Engineer

Job Posting Number: CH-FY20-1
Beijing, P.R. China | Support

Position Summary

The Technical support engineer provides comprehensive technical support for customers and sales personnel in a pre-sales and post-sales environment; key technical interface between the Company and its customers; works closely with and supports sales personnel.

Essential Duties

  • Works closely with colleague and the Manager in order to drive revenue growth.
  • Works closely with customers to determine technical requirements, feasibility and expectations.
  • Provide call support, technical leadership in customer meetings including preparing technical supporting materials; presenting and explaining product capabilities, features and benefits; demonstrating products, and developing solutions to meet customer requirements.
  • Subject matter expert in Concurrent products and solutions including hands-on experience to be credible in guiding customers to the ideal solution.
  • Support customer technology evaluations including lab trials and proof of concepts.
  • Serves as a customer advocate. Communicates possible process improvements and products based on customer input and requirements.
  • Setup demo system by either coding, integrating the 3rd party software.

Education and Experience Requirements

  • Master’s degree in Automation specialty or Computer Science or an equivalent combination of education and industry experience.
  • English:CET-4 and above.
  • More than 1 year working experience.
  • Familiar with C or C++programming language and MATLAB products and technologies.
  • Requires the knowledge of using MATLAB / Simulation tools and the field of automation control. Working experience in MATLAB/Simulink, semi-physical simulation is preferred.
  • Familiar with the hardware commonly used in HIL.

Physical Requirements

  • Sitting for long periods.
  • Ability to travel to customer meetings and events with little notice.
  • Work seriously, responsibly, and work hard.

Salary

Based on experience and education.

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